Generic

Generic FAQ

I. Compatibility, pairing, connecting

Question: Is my phone compatible with the headset and how to pair my phone with the headset?

Answer: Yes, Bluetrek’s headset normally compatible with majority brands and mobile phone model/ Bluetooth devices. However, it is vary depending on your mobile model or devices. To check your headset compatibility, you may visit our website: http://www.bluetrek.com/

Below are generic steps of pairing, you can follow them to pair your two devices.

  1. Make sure the headset is off, and switch your headset into a pairing mode. To switch, press the button around 7 sec until you see red and blue flashes alternately.
  2. Activate the Bluetooth option then put it in pairing mode (something like “search…”) then after the phones discover the headset you select it then you enter the pass code.

For more, you can follow the flow of quick start guide/ manual (come with your pack of headset) to pair your headset, or you may visit Bluetrek’s official website (www.bluetrek.com)

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Question: How to pair a new phone?

Answer: Turn off the old phone and the headset. Then, pair the new phone and the headset.

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Question: What is multipoint? Is multipoint technology support my headset?

Answer: Multipoint technology allows you to use one headset with two different Bluetooth mobile phones.
It is depending on your headset function availability. To check with your headset function, you may visit: http://www.bluetrek.com/product_list.php
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Question: What is pairing? How to initiate pairing?

Answer: Pairing is the process of linking 2 Bluetooth® devices, so that they can communicate.

You can follow the steps below to pair two devices,

For initiating pairing, you can follow them to pair your two devices:

1. No Wi-Fi device is under operation in the vicinity.
2. Place the Bluetrek headset and your mobile phone within 0.3 meter (1 foot) from each other.
3. Switch on your device, and activate your Bluetooth® function (refer to the Bluetooth® mobile phone user manual).
4. Turn off your Bluetrek headset, press and hold the TALK button for about 7 seconds until you see red and blue flashes alternately.
5. Once the mobile phone detects the headset, the name of the headset will be displayed. Follow the phone instructions to accept the pairing.

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Question: What’s the pairing pin code and can I change it?

Answer: The default pin code or passkey of our products are “0000″ (four zeros) and it is unchangeable by users.

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Question: Why “No device found” shows on my mobile phone during the pairing?

Answer: “The “”No device found”” problem occurs when the headset is not set to pairing mode. Please try the steps below to set the headset to pairing mode:
1. Switch off the headset and the phone.
2. Press and hold the talk button for around 7 seconds until the indicator light flashes red and blue alternately.

Then you can follow the pairing process to finish the pairing.

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II. Charging

Question: I charged the headset but I cannot switch it on. What should I do?

Answer: “Your headset may go to sleeping mode occasionally. Please follow the steps below to recover it:

1. Make sure the headset is fully charged.
2. Reset the headset by charging it for 30 seconds.
3. The battery is fully recovered when the red indicator turns off.
You may repeat the steps to recover the headset. If the problem remains, please contact your retailer or local distributor for further assistance(contact should be on the packaging box).

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Question: Can I replace the battery of the headset myself?

Answer: “You can not replace the battery yourself as the battery is embedded in the headset and not changeable.

In case of having problems with the battery of the headset, please contact your retailer/ distributor for assistance.

However, if your headset is non warranty products, we will not arrange the repair or replacement.
Do not try to replace the battery yourself as this will lead to suspension of warranty.

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Question: Can I replace the battery of the headset myself?

Answer: No, the battery is embedded in the headset and not changeable.

Please contact your retailer/ distributor for assistance in case you having a problem with your battery.

However, if your headset is non warranty products, we will not arrange the repair or replacement.
Do not try to replace the battery yourself as this will lead to suspension of warranty. “

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Question: Why is the indicator light flashing?

Answer: This is to indicate the headset’s status. Flashing means the headset is in standby mode.

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Question: Why is the indicator light always in red?

Answer: During the first time charging, the indicator light will remain red. The indicator light will turn off when complete charged. During subsequent charges, the charging should take approximately 2 hour 40 minutes.

If you encounter the indicator always be red no matter how long the headset is charged, please unplug the headset from the charger and recharge the headset. The indicator light should turn off after charging for a while. If the problem remains, please contact your retailer or local distributor (contact should be on the packaging box).

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Question:  How long do I need to charge my headset?

Answer: Please check the manual or the printed box and verify it in charging part on the manual. For the user manual, you can visit our website below. http://www.bluetrek.com/

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III. PC pairing

Question: How do I pair my headset with a PC that equipped with a Bluetooth Dongle?

Answer:
1.Follow the on screen instruction to finish the blueSoleil installation. Insert the Bluetooth dongle to USB interface.

2.Open the BlueSoleil software.  Set the headset in pairing mode.*

* When the headset is off, press and hold the talk button around 7 seconds until the indicator light shows blue and red alternately.

Now the headset is in pairing mode.

3. Press the center ball to search the Bluetooth device.

4.The headset will be shown on the window.

5.Right click on the headset icon then choose “Pair Device”.

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Question: Can I use Bluetooth® headset for my PC or PDA?

Answer: Yes, it is compatible with other Bluetooth® enabled devices such as PDAs & computers that support Headset and / or Hands-free profile. However, we do not guarantee the performance due to different computer systems and adapter used.

Nevertheless, we can give you a few tips if you want to use your Bluetooth® headset for computer:

* (If your PC does not support Bluetooth®) Make sure your PC is connected to a fully qualified Bluetooth®USB adapter which supports either Audio Gateway headset profile or handsfree profile.

* (If your PC supports Bluetooth®) Check if your PC has Bluetooth® stack which is able to support the voice profiles like headset or handsfree profile.

* Make sure your PC have a special application enable the Bluetooth® to handle commands like take a call or hang up.
* Double check with your retailer and ask for demonstration.
* Never forget to study the manual before use.

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IV. Audio related

Question: How can I get better sound performance of my headset?

Answer:
1. Make sure that you are within the 10-meters limit and that there are not too many obstacles.
2. Not too close to other radio wave interferences (the headset has an emission power of 2.5mWatt which is 400 times weaker than a normal mobile phone).
3. Move away from all possible sources of interference like a microwave oven, wireless keyboard or Wi-Fi which may operate with the 2.4 GHz technology (same frequency as Bluetooth®).
4. Try to keep your headset and mobile in the same side. For example, if you put your mobile in your right pocket, you should put your headset on the right ear. Otherwise, the signal is blocked by your body and especially by your brain because microwaves are very sensitive to water (your body is full of water).

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Question: I cannot hear anything in the headset. What should I do?

Answer:

The problem should be solved, if:-Your headset is fully charged.
-Delete the current connection in your phone and pair again.

If problem resist, please contact your retailer for further assistance.

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Question: What’s the reason of echo problem? How to solve it?

Answer: “Please check the following conditions:

* If you hear the echo from your side, it may be the problem of either your phone operator or the phone from the person who is calling you.
* If the person you are talking with hears echo, then try to adjust the headset’s volume.

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V. Manual, packaging, accessory, others

Question: I lost my headset manual. Where can I obtain another one?

Answer: You can download headset manuals free of charge from our website at http://www.bluetrek.com/product_list.php

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Question: Why is the packaging different from the one on the website?

Answer: Product packaging may vary from country to country.

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Question: Why does the talk time and standby time of headset are not match the product specification?

Answer: The talk time and standby time will be affected by a number of factors. For example, different phone models draw different amounts of power.

The talk time and stand by time will be affected by a number of factors. For example, different mobiles, distances between mobile and device and different volume will draw different amount of power.

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Question: Why are the accessories on the website different from the one that I have?

Answer: Product accessories may vary from country to country. Product accessories may vary from country to country. For accessory purchase, visit online.bluetrek.com

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Question: Can I transfer a file or MP3 via the Bluetooth® headset?

Answer: No. Our Bluetooth® headsets can only work with voice profile (headset and handsfree profile) but not data profile (eg: document / Jpeg / MP3). That means you can use the headset via Bluetooth technology for your Skype, MSN or internet phone but cannot transfer a photo or a song to your devices.

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Question: Any other questions you would like to ask?

Answer: For any other questions, please send your enquiry to us at support@bluetrek.com

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copyright © 2010 www.bluetrek.com

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